Careers

Customer Service

Customer Service

WE’RE HIRING – CUSTOMER SERVICE The Grand Outlet Karawang is looking for a Customer Service to join our team. Key Responsibilities: - Provide excellent customer service and handle customer inquiries, feedback, and complaints. - Manage shopping voucher issuance, sales, redemption, administration, and daily reconciliation. - Manage Lost & Found items, including recording, safekeeping, and return coordination. - Handle paging announcements for customers, visitors, and mall operations. - Conduct pre-opening and post-closing operational checks in accordance with SOPs and report any issues to the relevant departments. - Maintain accurate records, reports, and documentation related to Customer Service activities. - Coordinate with tenants and relevant departments to ensure smooth customer service and mall operations. Requirements: - Minimum D3/S1 in any field. - Experience in Customer Service, Hospitality, Retail, Mall Management, or related industries is preferred. - Good communication, interpersonal, and administrative skills. - Detail-oriented, customer-focused, and able to handle complaints professionally. - Proficient in Microsoft Office, especially Excel. - Good command of English is preferred. - Well-groomed and professional. - Willing to work in shifts, including weekends and public holidays. Location: The Grand Outlet Karawang Join us and be part of creating an exceptional shopping experience!